Carriage Gate

CUSTOMER CARE

Service & Excellence is

OUR FIRST PRIORITY

As we continue to grow and create exciting new communities, Carriage Gate remains committed to taking our vision to a new level.

With each endeavour, our reputation for quality and dedication to personalized customer care propels our success. Today, we are recognized as one of the premier developers focused on luxurious, concept-driven condominiums across the Golden Horseshoe.  We treat each buyer with the upmost respect and value. Our dedication to service excellence is legendary.

Whether you choose a single-family home, a distinctive new townhome or a luxurious condominium, your new Carriage Gate residence is protected by the Ontario Government’s Tarion Warranty Program. For full information on your coverage please visit the Tarion Information Website by clicking here.

We suggest you visit the Tarion site to set up your Tarion MyHome Account which will allow you to manage your warranty, check your on-going coverage and register your new home in this important program.

Warranty Coverage

Carriage Gate Homes provides every new home with statutory warranty coverage or your home during the first two years of possession.

ONE-YEAR

warranty protection:

The builder warrants that the home is habitable, has been constructed meeting the Ontario Building Code requirements, and is free from defects in materials and workmanship for a period of one year.

TWO-YEAR

warranty protection:

The builder warrants against water penetration through the building envelope, including the basement or foundation walls. Detachment, displacement or deterioration of exterior cladding, such as bricks and siding. Defects in the electrical, plumbing and heating delivery and distribution systems. Violations of the Ontario Building Code’s health and safety provisions for a period of two years.

SEVEN-YEAR

warranty protection:

This coverage is for major structural defects (MSD) as defined by the Warranty Act. A major structural defect is the failure of a load-bearing part of the home’s structure or any defect in material or workmanship that materially or adversely affects the use of the building as a home. Claims for a major structural defect are to be sent directly to Tarion Warranty Corporation after the second year of occupancy.

WE CAN HELP

If you need customer assistance, please email us at:
info@carriagegatehomes.com